You can track your shipment using multiple methods:

• Online Tracking: Enter your tracking number on our Track & Trace page for real-time updates
• Mobile App: Download our mobile app for instant notifications and tracking on the go
• Email Updates: Receive automatic email updates at each milestone
• Phone Support: Call our customer service team at +1 346 637 9795 for assistance

Tracking numbers are provided immediately after shipment processing and remain active for 90 days.

Our shipping rates are calculated based on several factors:

• Weight & Dimensions: Actual weight vs. dimensional weight (whichever is greater)
• Distance: Origin and destination locations
• Service Level: Express (1-2 days), Standard (5-7 days), or Economy (10-14 days)
• Package Type: Regular, fragile, hazardous, or oversized items
• Additional Services: Insurance, signature confirmation, special handling

To get an accurate quote, use our Request a Freight form or contact our sales team. We offer volume discounts for regular shippers.

We provide comprehensive insurance coverage with multiple options:

• Basic Coverage: Included with all shipments up to $100 value
• Declared Value: Additional coverage for items valued over $100
• Full Value Protection: Complete coverage for high-value items
• Specialty Coverage: For fragile, antique, or irreplaceable items

Insurance rates start at 0.5% of declared value. Claims are processed within 5-7 business days. Contact us for detailed coverage information and to discuss your specific needs.

International shipping requires specific documentation depending on destination and goods:

• Commercial Invoice: Detailed description of goods, value, and purpose
• Packing List: Item-by-item breakdown of contents
• Certificate of Origin: Required for certain countries and goods
• Export License: For restricted or controlled items
• Customs Declaration: Country-specific forms
• Insurance Certificate: Proof of coverage

Our team will guide you through the documentation process and ensure compliance with all regulations. We also offer document preparation services for an additional fee.

Delivery times vary by service level and destination:

• Express Shipping: 1-2 business days (domestic), 2-3 days (international)
• Standard Shipping: 5-7 business days (domestic), 7-10 days (international)
• Economy Shipping: 10-14 business days (domestic), 14-21 days (international)
• Freight Services: 3-7 business days (domestic), 7-14 days (international)

We offer various delivery options including signature confirmation, delivery to specific time windows, and hold at location services. Delivery times may be affected by weather, customs clearance, and other factors beyond our control.

Yes, we offer flexible pickup services with the following options:

• Same-Day Pickup: Available for orders placed before 2 PM (additional fee applies)
• Next-Day Pickup: Standard service with no additional charge
• Scheduled Pickup: Choose your preferred date and time window
• Recurring Pickups: Set up regular pickup schedules for business customers

Requirements: Package must be ready and properly labeled. We'll coordinate with you to find the most convenient time. Pickup fees may apply for same-day service or remote locations.

We have comprehensive procedures to handle shipping issues:

• Damaged Packages: Report within 48 hours. We'll investigate and process claims within 5-7 business days
• Lost Packages: Investigation begins immediately. Claims processed within 10-14 business days
• Delayed Packages: We'll track and provide updates. Compensation may be available for service failures
• Claims Process: Submit photos, documentation, and claim form. Our team will guide you through each step

Contact our customer service team immediately at +1 346 637 9795 or email claims@acmeshipping.com to report any issues.

Our comprehensive warehousing services include:

• Storage Solutions: Climate-controlled, secure facilities with 24/7 monitoring
• Inventory Management: Real-time tracking, cycle counting, and automated reporting
• Order Fulfillment: Pick, pack, and ship orders with same-day processing
• Cross-Docking: Direct transfer of goods without storage
• Value-Added Services: Labeling, kitting, assembly, and quality control
• Integration: Connect with your e-commerce platform or ERP system

Our facilities are strategically located in Dubai and equipped with modern technology for efficient operations. Contact us for a custom warehousing solution.

We accept multiple payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Bank Transfers: Wire transfers and ACH payments
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Cryptocurrency: Bitcoin, Ethereum (for select services)
• Corporate Accounts: Net 30, Net 60 payment terms for qualified businesses
• International Payments: SWIFT, SEPA, and other international methods

All payments are processed securely. We offer payment plans for large shipments and can set up automatic billing for regular customers.

We ship to over 200 countries worldwide with some restrictions:

• Prohibited Items: Weapons, drugs, hazardous materials, perishables without special handling
• Restricted Items: Electronics, jewelry, and high-value items require special documentation
• Country Restrictions: Some destinations have import restrictions or require special permits
• Size/Weight Limits: Maximum dimensions and weight vary by destination and service
• Customs Requirements: Each country has specific documentation and duty requirements

Contact us before shipping to verify destination requirements and ensure compliance. We'll provide guidance on restrictions and required documentation.

We provide comprehensive customer support with multiple contact methods:

• Phone Support: +1 346 637 9795 - 24/7 for urgent issues
• Email Support: support@acmeshipping.com - Response within 2 hours
• Live Chat: Available on our website during business hours (9 AM - 6 PM GMT+4)
• Business Hours: Monday-Friday 9 AM - 6 PM, Saturday 9 AM - 2 PM (GMT+4)
• Emergency Support: 24/7 for critical shipments and urgent issues
• Online Portal: 24/7 access to tracking, billing, and account management

Our customer service team is trained to handle all types of shipping inquiries and can provide real-time assistance for your logistics needs.

Business customers enjoy exclusive benefits and services:

• Volume Discounts: Reduced rates based on shipping volume and frequency
• Dedicated Account Manager: Personal support for all your shipping needs
• Custom Solutions: Tailored services for your specific business requirements
• Priority Support: Faster response times and dedicated support channels
• Flexible Billing: Net 30/60 payment terms and consolidated invoicing
• API Integration: Connect our services with your existing systems
• Regular Pickups: Scheduled pickup services at your location

To become a business customer, contact our sales team at sales@acmeshipping.com or call +1 346 637 9795. We'll work with you to create a custom shipping solution.